Description

Onsite IT support

Description:

This service provides dedicated, in-person technical assistance for the installation, troubleshooting, maintenance, and repair of IT systems and infrastructure at client or organizational premises. Onsite IT Support ensures timely resolution of hardware, software, and network issues that require physical presence and hands-on expertise.

Scope of Service:

• Technical Support:

  • Diagnosis and repair of desktop, laptop, and peripheral hardware issues.

  • Network equipment installation, configuration, and troubleshooting.

  • Server maintenance, patching, and performance optimization.

  • Software installation, configuration, and license management.

• Preventive Maintenance:

  • Regular system health checks and performance monitoring.

  • Backup verification and data recovery testing.

  • Equipment cleaning, cable management, and hardware upgrades.

  • Proactive issue detection to prevent downtime.

• User Assistance:

  • End-user training and technical guidance.

  • Support for meeting room and conference equipment setup.

  • Onsite support during critical operations or IT rollouts.

Deliverables:

• Service visit reports and resolution documentation.

• Maintenance and system health check reports.

• Asset status and performance summaries.

• Ticket closure and user satisfaction logs.