Description

Remote desktop support

Description:

This service provides remote technical assistance to end-users for troubleshooting, configuration, and maintenance of desktop and laptop systems. It enables quick resolution of IT issues without requiring on-site visits, ensuring minimal downtime and uninterrupted productivity.

Scope of Service:

• User Support:

  • Remote troubleshooting of hardware, software, and network connectivity issues.

  • Installation and configuration of applications and system updates.

  • Printer, email, and peripheral setup assistance.

  • Guidance on system optimization and performance tuning.

• System Administration:

  • Remote management of user accounts, permissions, and policies.

  • Configuration of Remote Desktop Protocol (RDP), VPN, or remote access tools.

  • Monitoring and patching of endpoint devices.

  • Backup verification and antivirus checks.

• Security & Compliance:

  • Secure remote connection setup with encryption and authentication.

  • Activity logging and session monitoring.

  • Adherence to company IT security policies and data protection standards.

Deliverables:

• Remote session reports and resolution logs.

• User support and incident tracking documentation.

• System configuration and patch reports.

• User satisfaction and performance metrics.