Description

SaaS setup and management (Microsoft 365, Google Workspace, etc.)

Description:

This service covers the deployment, configuration, and ongoing management of Software-as-a-Service (SaaS) platforms such as Microsoft 365, Google Workspace, and other cloud-based productivity and collaboration tools. It ensures secure access, smooth integration, and efficient administration of SaaS applications across the organization.

Scope of Service:

• SaaS Setup and Configuration:

  • Initial setup and configuration of Microsoft 365, Google Workspace, and similar platforms.

  • Domain verification, DNS configuration, and email migration.

  • User provisioning, license allocation, and service activation.

  • Integration with existing systems (Active Directory, SSO, etc.).

• Management and Administration:

  • Ongoing user and license management.

  • Configuration of security and compliance policies.

  • Backup and data retention management.

  • Service monitoring and issue resolution.

• Migration and Support:

  • Email and data migration from legacy systems.

  • User training and onboarding for new platforms.

  • Troubleshooting and vendor coordination for service issues.

  • Custom configuration of productivity tools (Teams, SharePoint, Drive, etc.).

Deliverables:

• Fully configured and operational SaaS environment.

• User and license management documentation.

• Migration and integration reports.

• Policy configuration and compliance documentation.