Description

Software installation and updates

Description:

This service covers the deployment, configuration, and ongoing maintenance of software applications across end-user systems and servers. It ensures all systems are equipped with approved, up-to-date software to maintain functionality, compatibility, and security across the organization.

Scope of Service:

• Software Installation:

  • Installation and configuration of approved desktop, server, and enterprise applications.

  • License management and activation tracking.

  • Installation of productivity tools, security applications, and specialized software.

  • Deployment via automated tools (SCCM, Intune, GPO, etc.) where applicable.

• Software Updates and Maintenance:

  • Regular patching and version updates for operating systems and applications.

  • Security updates to mitigate vulnerabilities.

  • Compatibility testing before deployment of major updates.

  • Rollback and issue resolution in case of update conflicts.

• Governance and Compliance:

  • Standardization of software across departments.

  • Maintenance of an approved software catalog.

  • Compliance tracking for licensed and open-source software usage.

  • Reporting on software inventory and version status.

Deliverables:

• Installed and configured software packages.

• Software inventory and license documentation.

• Update and patch management logs.

• Compliance and version control reports.