Description

Troubleshooting hardware and software issues

Description:

This service focuses on diagnosing and resolving technical problems affecting hardware components, operating systems, and software applications. It ensures minimal downtime, optimal system performance, and user productivity through timely issue identification and resolution.

Scope of Service:

• Hardware Troubleshooting:

  • Diagnosis and repair of desktop, laptop, printer, and peripheral hardware failures.

  • Component replacement and configuration (RAM, hard drives, network cards, etc.).

  • BIOS updates, device driver installation, and hardware performance tuning.

  • Preventive maintenance to reduce future failures.

• Software Troubleshooting:

  • Resolution of operating system errors (Windows, macOS, Linux).

  • Application error diagnosis and patching.

  • Removal of malware, spyware, and corrupted software.

  • Performance optimization and registry repair.

• Network and Connectivity Issues:

  • Identification and correction of LAN/Wi-Fi connectivity problems.

  • Troubleshooting VPN, printer sharing, and remote access issues.

  • Coordination with network or ISP teams when necessary.

Deliverables:

• Issue diagnosis and resolution reports.

• System health check and performance optimization summary.

• Recommendations for upgrades or replacements.

• Troubleshooting logs and incident documentation.